Privacy Policy

At Nahua, we respect your privacy and we recognize your need for appropriate protection and management of the personal information you share with us. We use the information we collect to process orders and to provide a more personalized shopping experience only.

COLLECTING INFORMATION

You can visit us without telling us who you are or revealing any personal information about yourself. We may track the IP of people who visit us and analyze this data for trends and statistics, but individual users will remain anonymous unless you voluntarily tell us who you are.

There may be times (such as when you purchase or order a product, subscribe to a service, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address and credit card information. We also maintain a record of your product purchases.

Providing voluntarily your personal information is completely up to you, but if you choose not to provide the information we request, we may not be able to process your order or provide the services required.

COOKIES

Our website uses “cookies.” A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive.

Generally, we use cookies to remind us of who you are,  advertise and communicate diverse Nahua information throughout the Internet, learn about your interaction with our products and services, estimate our audience size and analyze your visiting patterns, in order to enhance your shopping experience.

No Personally Identifiable Information about your visits to our website is collected during this process. However, if you do not wish to share this anonymous information you can opt-out by disabling or not allowing cookies in your browser.

USING INFORMATION

We use the personal information you provide for internal purposes only (process and fulfill your order, notify you of your order status, fulfill or respond to your request, advertise Nahua information and analyze trends and statistics. Persons who provide us with their telephone numbers will only be contacted regarding orders or general Customer Service Purposes if necessary.

OPTIONS WE OFFER TO MANAGE YOUR PERSONAL INFORMATION

If you would like to update or correct your email address, street address or other personal information or opt out from our marketing emails, feel free to follow the instructions provided in our emails or contact us to help you.

You can also login to your account at www.nahuachocolate.com, if you have one, and manage your contact details, preferences and to update your personal information. When you order online we may need to contact you via email or phone to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications. In this way, we ensure quality service and follow-up.

Feel free to contact us at customers@nahuachocolate.com for any further details or any doubts you might have.